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Proactive, Priority, Worry-free IT Assistance
Get it all with NLC’s Customer Support Plan
Priority Response to IT Issues
Receive call-back acknowledgment within four hours* of your trouble call
Monthly Technical Support
Your plan includes four hours of trouble-shooting and consultation services per month. Any unused hours will roll over for up to three months, and additional standard support hours are available at reduced rates.
Automatic Renewal Tracking
Eliminate lapsed coverage of your NLC-provided vendor contracts from IBM, VMWare, Cisco, Citrix, Lotus, Infoprint and more! NLC will issue renewal reminders to you at least 60 days prior to contract expiration.
NEW and Available Only to Support Plan Customers
Electronic Service Request Access
Submit new service requests electronically through our dedicated CRM system. This feature also allows you to update and check the status of existing service requests and establish system access for other members of your team.
Semi-Annual Support Plan Progress Review
Scheduled reviews assure that you’re getting the quality service you expect and deserve.
Our Customer Support Plan is an affordable way to receive proactive, priority, worry-free IT assistance and support. We can even work with you to customize a plan that’s best for your business. Contact NLC today to learn more.
*Applies to Standard Business Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.